Appliance repair
Give customers a live status page from the moment they drop off their appliance.
No app for customers. Ready in 60 seconds.
At a glance
QRdy for appliance repair gives every customer a live status page for their repair from drop-off to ready for collection. One QR code at your counter connects each job to a page your team taps through as the work progresses, so customers have real information instead of uncertainty while they wait.
Why it matters
A broken appliance disrupts daily life and customers need to plan around the repair. QRdy gives every customer a live status page so they can track the job without calling your workshop.
The real problem
When a fridge breaks down, a customer is managing food spoilage, rearranging their household, and trying to plan around when normal life can resume. Every day without an update adds to that stress. They call to check progress. Your technician is mid-repair. Someone has to stop, find out where the job is, and pass on information that changes daily anyway. QRdy gives every customer a live status page from the moment they drop off their appliance. Diagnosis in progress, parts on order, repair underway, quality check, ready, each update is one tap from your team. The customer checks their phone instead of calling. They get on with managing the inconvenience rather than adding to it by chasing updates. When the page says their appliance is ready, they come in and collect.
How it works
The customer drops off their appliance, scans at the counter, and their live repair page is open before they leave. Your technician taps through each stage and the customer checks the page instead of calling back each day.
Appliance received
Logged at drop-off. Customer gets their live tracking link.
No app. No account. The job is logged and visible from the start.
Diagnosis
Technician assessing. Customer can see progress.
Customers who can see progress stop calling to ask where things stand.
Parts ordered / repair underway
Status updated in one tap.
Especially useful for longer jobs where parts take a few days to arrive.
Ready for collection
Customer notified the moment it's done.
A clean handover with no wasted trips and no repeat calls.
What your workshop and customers see
The dashboard keeps your team across every active job and its current stage. The live page gives each customer their own real-time view without them needing to call or drop by to check.
Dashboard
Technicians can see every active job, update each repair stage with one tap, and let the page handle customer communication while they stay focused on the work.
Customer-facing live page
Customers want to know the repair is progressing and when to make the trip in. The live page gives them that without anyone needing to pick up the phone.
Active tracker
The live page shows the current repair status, job details, and an estimated ready time so customers can plan around the collection instead of guessing.
Progress timeline
Customers can see which stages are done and where the job stands right now. Especially useful for multi-day repairs or jobs waiting on parts.
Controls and sharing
Customers can copy their tracking link, cancel if circumstances change, and check status at any point, all without calling the counter.
Completed state
When the repair is done and tested, the page switches to a clear ready state so the customer knows exactly when to come in and collect.
Custom to your workflow
QRdy lets you name each repair stage to match how your workshop actually runs. You might use received, diagnosing, parts ordered, repair in progress, testing, and ready, or a simpler flow for quicker jobs.
Why QRdy
Common questions
How does QRdy work for an appliance repair business?
Customers drop off their appliance, scan a QR code at your counter, and get a live repair status page linked to their specific job. As your technician works through each stage, received, diagnosed, parts ordered, repair in progress, tested, ready, one tap updates the page. Customers can check their appliance status from home without calling. For multi-day jobs this is especially valuable, customers know exactly where things stand each day rather than wondering whether anything has happened.
Do customers need to download an app?
No. Customers scan the QR code at drop-off and the live repair page opens directly in their browser, no app download, no account, no signup required. Appliance repair customers range widely in age and technical comfort. QRdy is designed to be usable by anyone who can scan a QR code with a phone camera. The check-in is a scan and a name entry, and the status page works in any browser on any device.
What if the repair takes several days?
The live page stays active for the full duration of the job, regardless of how long the repair takes. Customers can check back on day one, day three, or day seven and always see the current stage. This is particularly useful for appliance repairs that involve waiting for parts, instead of calling daily to ask if parts have arrived, customers see the update the moment your team taps parts received. Long-duration jobs that previously generated the most calls become the quietest.
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