Optometrists
Live order status from lens order to ready for collection, no chasing required.
No app for customers. Ready in 60 seconds.
At a glance
QRdy for optometrists gives every patient a live status page from the moment their prescription is sent to the lab. A QR code at the practice links each order to a page your team updates as lenses progress through production, so patients know exactly when to come in for their fitting, without calling.
Why it matters
Prescription glasses take days or weeks to arrive from the lab and patients have no visibility into the process. QRdy gives every order a live page so patients check their status instead of calling reception on day three, five, and seven.
The real problem
Prescription glasses take time, sometimes days, sometimes two weeks, and patients have no visibility into where their order is. They call on day three, day five, day seven. Each call takes the same answer: still waiting on the lab. It is a drain on reception time for a question that has no satisfying answer until the lenses actually arrive. QRdy changes this by giving every patient a live status page from the moment the prescription is placed. Your team taps to update as the order moves through each stage, prescription sent, lenses in production, lenses arrived, being fitted, ready for collection. Patients check the page instead of calling, and they come in for their fitting at exactly the right time rather than showing up early because they weren't sure. For practices that stock ready-made readers or handle repairs, the same flow works just as well for any job with a multi-day wait.
How it works
The patient places their order and scans the QR at reception. Your team taps through each stage as the order moves through the lab and fitting process, and the patient checks the page instead of calling.
Prescription sent to lab
Patient scans QR. Live tracking page created.
No app. No account. The prescription is tracked from the moment it is sent to the lab.
Lenses in production
Status updates as the order progresses.
Patients who have a page to check stop calling reception every couple of days to ask for a progress update.
Lenses arrived
Frames being fitted. Nearly done.
Especially useful for orders that have experienced a slight delay, removing the need for a proactive phone call.
Ready for collection
Patient notified. Come in for their fitting.
A clean, professional ready notification that matches the quality of the optical service.
What your practice and patients see
The dashboard shows your team every active order and its current stage. The live page gives each patient real-time status without the repeat calls that slow down your reception team.
Dashboard
Staff can see every active order, update each stage with one tap, and let the page handle patient communication while the practice focuses on appointments.
Customer-facing live page
Patients want to know when their glasses are done without calling every few days. The live page gives them that, however long the lab turnaround takes.
Active tracker
The live page shows the current lab or fitting stage and order details so patients know whether their glasses are still in production or ready to collect.
Progress timeline
Patients can see how their order has progressed through lab production, arrival, and fitting. Useful for orders that take more than a week from prescription to collection.
Controls and sharing
Patients can copy their tracking link and cancel if the prescription changes, all without calling reception to make the update.
Completed state
When the order is fitted and quality-checked, the page switches to a clear collection-ready state so the patient comes in at exactly the right time.
Custom to your workflow
QRdy lets you name each stage to match how your practice manages orders. You might use prescription sent, lenses in production, lenses arrived, being fitted, quality check, and ready for collection.
Why QRdy
Common questions
How does QRdy work for an optometrist?
Patients order their glasses, scan a QR code at reception, and get a live status page linked to their prescription order. As the job progresses, order placed, prescription sent to lab, lenses in production, lenses arrived, frames being fitted, quality checked, ready for collection, one tap updates the page. Patients can check their order status at any point during the wait without calling reception. For orders that take one to two weeks, this eliminates the repeat calls that would otherwise come on day three, day five, and day seven.
Do patients need to download an app?
No. Patients scan the QR code at reception and the live status page opens in their browser immediately, no app download, no account, no signup. Optical patients span all age groups, including older patients who prefer not to install apps. QRdy works in any browser on any smartphone and requires only a scan and a name entry to access a live page showing exactly where their glasses order stands.
What if the glasses take longer than expected?
You update the status at any time and patients always see the current stage on their live page. If a lab order is delayed or a frame needs to be reordered, the page simply stays showing the relevant in-progress stage rather than jumping to ready. Patients who check the page see that the order is still progressing and do not arrive early. There is no need to call each affected patient individually, the page communicates the current status automatically without any extra work from your reception team.
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